rc tires, r/c tires, rc tire, r/c tire Returns

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How do I return an item?


PIT BULL Xtreme RC Company, LLC d/b/a WWW.PBXRC.COM (referred to as “PBXRC.COM", "PIT BULL", "PITBULL", the “Company”, “we”, “us”, “Seller") puts forth the following Return/Exchange policy:

NEW R/C PRODUCTS PURCHASED FROM PBXRC.COM, ONLY CARRY THE WARRANTY PROVIDED BY THE MANUFACTURER. The products on this site are provided by PBXRC.COM "AS-IS" and without warranties of any kind, express or implied.

The Manufacturer's Warranty dictates how Warranty claims are handled and what is covered. Please refer to each Manufacturer's Warranty as Defects and Warranty issues are handled directly through the product's manufacturer and not PBXRC.COM.

PBXRC.COM makes no warranty and hereby disclaims any warranties, expressed or implied of merchantability, fitness of use for any particular purpose and makes no warranty as to design, manufacture, structural integrity or expected life of the product(s). CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

If Any implied warranty of merchantability or implied warranty of fitness for any particular purpose is imputed by a municipal, state or Federal court or law, then it shall be limited in duration to TWO (2) YEARS from the later of the purchase date or the date of delivery to the purchaser. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

The Manufacturer’s Warranty only extends to uses indicated by the manufacturer regardless of any expressed or implied statements made by PBXRC.COM employees, agents or authorized dealers.



In Addition - for all Adjustment, Exchange or New Return claims:

(a) A Standard Claim Form must be filled out in order to begin any adjustment, exchange or new return claim.

(b) No merchandise will be accepted for return, adjustment or exchange without a Returned Goods Authorization (RGA, aka RMA) number issued by PBXRC.COM. DO NOT SHIP ITEMS TO US WITHOUT FIRST OBTAINING AN RGA# AND ONLY AFTER FOLLOWING OUR INSTRUCTIONS, otherwise, we will refuse shipment and you will incur unnecessary expenses. All shipments we receive without an RGA authorization will not be processed and all expenses incurred by you will be at your own risk. Please email us at customerservice@pbxrc.com or call us at (314) 621-8954 for assistance with your claim.


(d) You must be the original purchaser and you must produce your original purchase receipt in order to obtain Adjustment, Exchange or New Return service.

(e) All claims on damaged merchandise must be filed with the freight carrier upon receipt of goods. Please fill out a Standard Claim Form and contact us as well. Along with the damaged item(s), please save all packing materials as the freight carrier will most likely want to inspect these items before finalizing a claim. Damaged merchandise claims are handled on a case-by case-basis.

(f) If items are missing or incorrect items have been received, please fill out a Standard Claim Form, contact us and we will issue you a pre-paid label so you can return your goods. Once received and verified for accuracy, contents and condition, we will issue your correct order as fast as we can. Mistakes can occur...we're only human.

(g) New Returns:

i) All claims for new returned merchandise must be made to PBXRC.COM within 30 days of purchase date.

ii) Approved New Returns are subject to a 10% restocking fee on all returned new, unused, unopened & unmounted merchandise within 30 days of purchase date, calculated from the product purchase price. Refunds will be issued using the orignal payment method minus the 10% restocking fee. The 10% restocking fee is non-negotiable.

iii) PBXRC.COM will not accept returns on electronics, apparel, used, opened, mounted, altered or special order items.

(h) You are responsible for all taxes, customs, duties and freight charges for all Returned Merchandise authorized by PBXRC.COM and issued an RGA#, unless otherwise notified.


R/C Products produced by PIT BULL Xtreme RC Company, LLC (referred to as "PBXRC", 'PIT BULL", "PITBULL", the "Company", "we", "us", "Seller") including, but not limited to, those R/C products produced by PBXRC and bearing the brand name(s), including, but not limited to "Pit Bull", "Rock Beast", "Growler", "Mad Beast", "8-Bolt" & "PBXRC,"(referred to as "PIT BULL", "product(s)") are warranted to be free of defects in materials and workmanship when purchased "new."

This warranty covers the original consumer purchaser during the Warranty Period*. This warranty is made for the exclusive benefit of the original consumer purchaser actually using these products and having possession of the original sales invoice. This warranty is not assignable, and no warranty claim will be recognized unless submitted on our Standard Claim Form duly filled out and signed by the original consumer purchaser or Authorized Dealer.

NOTE: THERE IS NO OTHER WARRANTY OR LIABILITY, EXPRESSED OR IMPLIED, APPLICABLE TO THESE PRODUCTS. If any Implied Warranty of Merchantability or Implied Warranty of Fitness for Any Particular Purpose is imputed by a municipal, state or Federal court or law, then it shall be limited in duration to TWO (2) YEARS from the later of the purchase date or the date of delivery to the purchaser. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

We will neither replace nor provide a warranty credit for any item for which the original consumer purchaser does not submit a Standard Claim Form duly completed and signed by the original consumer purchaser. Additionally, we will neither replace nor provide a warranty credit for any PIT BULL® R/C product that we determine, in our sole and absolute discretion, has been altered, modified, or siped in any way, has been used for racing, or is not defectively manufactured.

Any modification, alteration, or siping of your PIT BULL® R/C product will automatically void this warranty.

We will not be liable for or pay for any field charges for labor or other expenses incurred in the replacement of the PIT BULL® R/C product or any expense incurred by you to remedy any defect in the PIT BULL® R/C product, including, but not limited to, the following charges: (a) all Federal, State and Local taxes imposed upon the sale of replacement product; (b) shipping charges; and (c) other related services and charges for parts, time and labor.

*Warranty Period: This warranty lasts as long as the original consumer purchaser owns the product and cannot be transferred. Original consumer purchaser must produce the original sales receipt with date and itemized details. Except: PBXRC only provides a 10-day warranty from the date of purchase on electronics (i.e. servo, radio, batteries).

PBXRC will, in our sole discretion, decide if there is an original defect existing and covered under this warranty and if so decided, PBXRC may repair or replace the product. Freight charges are the responsibility of the original consumer purchaser unless otherwise indicated by PBXRC.

PBXRC reserves the right to replace any discontinued or unavailable product with a product of similar value and function.

If PBXRC determines a claim for repair is not covered under warranty guidelines, there could be a charge applied for any repairs and return shipping charges.

WARNING: Do not purchase products from unauthorized distributors as this may void your warranty.

Warranty for International Customers

Always try to return product to the authorized dealer from whom you made your purchase. If your PIT BULL R/C product purchase was made on-line, any warranty issues must be taken care of by that retailer. PBXRC assumes no responsibility for PIT BULL R/C products sold internationally by on-line retailers.

FOR ANY AND ALL QUESTIONS, COMMENTS OR HELP WITH YOUR WARRANTY ISSUES: PLEASE CALL 1-800-645-2006 or (314) 621-8954 or email us at customerservice@pbxrc.com

US/Canada (MAP) Minimum Advertised Price Policy


Pit Bull Xtreme RC Company, LLC, dba Pit Bull RC & PBXRC.com (hereinafter “Pit Bull”) is a leading provider of tires for various applications.

We recognize that our high-quality dealers invest time and resources to deliver an extraordinary customer experience through knowledgeable staff and compelling vendor presentation. To support our resellers’ efforts, Pit Bull wishes to establish policies that allow resellers to earn the profits necessary to maintain the high level of customer excellence people have come to expect from Pit Bull dealers.

To protect the investment of our high-quality dealers and Pit Bull’s brand reputation, we have unilaterally adopted a MINIMUM ADVERTISED PRICE POLICY (“MAP Policy”). Pit Bull established this MAP Policy due to the fact that reseller advertising and sales practices that promote Pit Bull products primarily on the basis of price could be detrimental to resellers’ service and support efforts and Pit Bull’s competitive position. Such activities can be harmful to Pit Bull’s brand, reputation and competitiveness, and allow some resellers to take advantage of the service and support efforts of others. Pit Bull believes that these practices are unfair and thus discourages such efforts.

Pit Bull, in its unilateral discretion, may not do business with any reseller, as to the products covered by this MAP Policy, if that reseller intentionally advertises any MAP Product below its MAP price. Pit Bull is confident that this program will strengthen its competitiveness and benefit all of its resellers.

Official Policy and Guidelines

Additional guidelines related to the US/Canada MAP Policy are as follows:

1. Pit Bull reserves the right, in its unilateral discretion, to take other action with respect to any reseller that violates this MAP Policy.

2. The MAP Policy will be enforced by Pit Bull in its sole discretion. Dealers will be warned for first-time violation, and if not corrected, may be subject to termination based on Pit Bull’s sole unilateral discretion.

3. Pit Bull recognizes that any authorized Pit Bull account can make its own decisions to advertise and sell any Pit Bull product at any price it chooses without consulting or advising Pit Bull. Pit Bull similarly has the right to make its own independent decision regarding product allocations and reseller participation as a member of the Pit Bull Authorized Reseller Program – at any time.

4. Pit Bull will maintain an updated “MAP Products” list of those products that will fall under this MAP Policy. Pit Bull reserves the right to update or modify this list at any time. All items listed on Pit Bull Jobber Lists are automatically considered included under the MAP policy at each product lines’ respective MAP On Factor level or MAP Column Price as indicated by Pit Bull, and as part of the MAP Products list.

5. All Products listed will have a MAP price level determined by a MAP On Factor provided by Pit Bull or MAP Price listed on the MAP Column on the Jobber Price File. Listing a price other than the MAP price next to the featured MAP Product in any advertising will be viewed as a violation of this MAP Policy. This MAP Policy applies to all advertisement of MAP Products in any and all media, including, without limitation, flyers, posters, coupons, mailers, inserts, newspapers, magazines catalogs, mail order catalogs, internet or similar electronic media including websites, forums, email newsletters, email solicitations, television, radio, and public signage. Such website features as “Click for price”, automated “bounce – back” pricing e-mails, pre-formatted e-mail responses, forms, automatic price display for any items prior to being placed in a customer’s shopping cart, and other similar features are considered to be communications initiated by the reseller (rather than by the customer) and this constitutes “advertising” under this MAP Policy. This MAP Policy also applies to any activity which Pit Bull determines, in its sole discretion, is designed or intended to circumvent the intent of this MAP Policy, such as solicitations for ‘group purchases’ and the like.

6. It shall NOT be a violation of this MAP Policy to advertise in general that the reseller has “the lowest prices” or will match or beat its competitors’ prices, or to use similar phrases; so long as the reseller does not include any advertised price below MAP and otherwise complies with this MAP Policy.

7. From time to time, Pit Bull may permit resellers to advertise MAP Products at prices lower than the MAP retail price. In such events, Pit Bull reserves the right to modify or suspend the MAP retail price with respect to the affected products for a specified period of time by providing advance notice to all resellers of such changes.

8. From time to time Pit Bull may offer a direct manufacturer’s discount, coupon, gift card, special, incentive, promotion and/or rebate to customers. In such events, it shall not be a violation of this MAP Policy for Pit Bull to advertise the availability of the manufacturer’s discount, coupon, gift card, special, incentive, promotion and/or rebate.

9. Where Pit Bull products are bundled with or sold as part of a package that includes other products, it shall be a violation of this MAP Policy to sell or advertise the bundle (or package) at a price that violates the letter or spirit of the MAP Policy. It shall be a violation of this MAP Policy if products are bundled with or sold as part of a package that includes products not pre-approved by Pit Bull.

10. It shall be a violation of this MAP Policy to include in any advertising for Pit Bull Products any additional discount, coupon, gift card, or incentive (whether in the form of a special event, promotion, term of doing business or otherwise) that translates into an immediate price reduction, where the cumulative effect would be to reduce the advertised price of any MAP Product below MAP. Advertising that includes an additional discount, coupon, gift card, points, or any other incentive for future purchases (regardless of whether the future purchases is of a Pit Bull product) shall be evaluated under the same guidelines as described in Section 9 regarding product bundling. For example, a gift card redeemable on a future purchase would be considered an “other product” under Section 9. This Section 10 shall not apply to any manufacturer’s rebate from Pit Bull on Pit Bull Products or its partners’ products.

11. It shall NOT be a violation of this MAP Policy to advertise that a customer may ”call for price” or “email for price”, or to use similar language, specifically with respect to Pit Bull Products, so long as no price is listed.

12. It shall NOT be a violation of this MAP Policy to advertise FREE SHIPPING.

13. If a reseller with multiple store locations violates this MAP Policy at any particular store location, then Pit Bull will consider this to be a violation by all of the reseller’s locations.

14. Although resellers remain free to establish their own resale prices, Pit Bull reserves the right to cancel all orders and indefinitely refuse to accept any new orders from any resellers following Pit Bull’s verification that such reseller has advertised any MAP Products at a net retail sales price less that the then-current MAP retail price established by Pit Bull, or if reseller has violated this policy in any other way.

15. Pit Bull may alter, amend or suspend all or part of it’s MAP policy unilaterally and without notice. Pit Bull may alter, amend or suspend this MAP policy on a case by case and customer by customer basis unilaterally and without notice.

16 . Pit Bull’s sales representatives are NOT permitted to discuss this Policy or make any agreements or assurances with respect to Pit Bull’s Policy regarding reseller advertising or pricing. This also includes any consumer program or promotion that affects the below-listed MAP Products.